Case Study

Technical Assistance to Ministry of Labor and Social Affairs (MoLSA) on Capacity Assessment, Processes and SOP Manuals, Capacity Building and Training

Narrative Description
of Project

The project is part of UNDP Iraq Crisis Response and Resilience Programme (ICRRP) that was conceived as a holistic stabilization programme. In synergy with the National Private Sector Development Strategy (2014-2030) and the national Strategy for the Reduction of Poverty in Iraq (2018-2022), in addition to UN Sustainable Development Cooperation Framework (2020- 2024) and the UNDP Country Programme Document (2020-2024). The objectives of this assignment are to:

  • Conduct institutional capacity assessment for each of the two relevant MoLSA’s sections (Micro-Credit Fund for Small Enterprises and Business Incubators) and assess strengths, gaps, opportunities of improvement and capacity needs and response.
  • Develop Standard Operating Procedures (SOP) Manuals along with the necessary templates and annexes for the monitoring and follow up of small enterprises that received support from each of the two targeted sections.
  • Provide capacity building and training programmes on specialized technical areas to improve professional skills and increase knowledge in:
    • Supporting and monitoring small enterprises, and
    • Understanding labor market indicators and basics of labor market supply and demand projection.

Description of Actual Services Provided

The scope of work includes the completion of the following deliverables:

  • Institutional Capacity Assessment for MoLSA’s Relevant Sections – Conduct institutional capacity assessments for Micro-Credit Fund for Small Enterprises Section and Business Incubators Including capacity assessment gap with specific recommendations for each of the two sections.
  • Capacity Building and Development SOPs Manuals – Review and assess the available rules, regulations, plans, units job descriptions that govern the work and functions of the two Develop SOPs Manual for the two sections, and provide training programs on SOPs.
  • Capacity Building on Specialized Technical Areas of Focus – Comprehensive training programmes for selected staff of the two MoLSA’s sections to equip them with the necessary skills and knowledge to improve operations and service delivery.